![]() ![]() Both of these options are displayed at the end of the checkout process. We take payments online through a secure payment system which is described below or if you still do not feel safe making payments online we also have the option for us to call you back during office hours to take payment through our pay by phone option. Leave invasive technologies such as cookies on your machine.Pass on any personal information gathered when you place an order.The card details are only transported to a Bank to authorise your purchase. When you shop with The Cake Craft Company we use WorldPay (WorldPay is a payment service provider that offers fast and secure payment processing for online businesses of all sizes.) to take your payments and you can be assured that your card details are securely encrypted (128bit) during transport over the Internet so no one can read your card information. Please note: Edible printers will lose their warranty if you use edible icing sheets with the printer Please note: edible prints are not refundable Please note: ribbon cutting service (after being cut are no longer refundable) Please note: edible product types are strictly non-refundable due to food safety regulations. If you contact us outside the 7 day period upon receiving your order, there is nothing we can do to proceed with your request. Upon return of the item/s, The Cake Craft Company will investigate and you will be contacted within 14 days of receipt. Your request will then be processed within 14 working days. It must also include your invoice order number. Item/s must be new, unopened in their original packaging, and in a saleable condition. You can contact us within 7 days upon the arrival date of your order. This also excludes additional delivery charges that were made to send to you initially. This, however, is only available for UK mainland customers. EUROPEAN ORDERS are now open for collection only! Let us know how we can help!Ĭhanged your mind? We offer a 100% Money Back Guarantee on our returns except for edible products.If the order is not required anymore or if the duty fee is unpaid, a 15% restocking fee will apply. Additional fees will be charged for the return or cancellation of the order in case the tax/duty is unpaid. Payment instructions will be emailed to you by customs. BREXIT INFORMATION - In line with the new Brexit regulation on January 2021, tax and duty fees will be collected.
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